Suntouch Solar Ltd

Global Website Policy
(Compliant with Kenya’s Data Protection Act, EU GDPR, UK DPA, and International E-Commerce Standards)

1. Purpose

This Website Policy outlines the terms and conditions governing the use of the Suntouch Solar Ltd website and digital platforms.
It defines user rights, privacy practices, and the protection of intellectual and personal data in accordance with:

Data Protection Act, 2019 (Kenya)

General Data Protection Regulation (EU) 2016/679 (GDPR)

UK Data Protection Act, 2018

Consumer Protection Act, 2012 (Kenya)

International E-Commerce Guidelines (UNCTAD & OECD Frameworks)

By using this website, you acknowledge and agree to these terms and all applicable international laws.

2. Intellectual Property Rights

All materials on this website — including designs, images, code, trademarks, graphics, and written content — are the exclusive property of Suntouch Solar Ltd or its authorized licensors.
These materials are protected under the Kenya Copyright Act (Cap. 130) and international IP conventions such as the Berne Convention and WIPO Copyright Treaty.

You may view, download, or print pages for personal use only.
Commercial reproduction, redistribution, or modification of site materials without written consent is strictly prohibited.

3. User Responsibilities and Conduct

Account Security

Users must maintain the confidentiality of account credentials and immediately report any unauthorized use.

Acceptable Use Policy

Users shall not:

Post or transmit unlawful, defamatory, or harmful content.

Attempt to hack, disrupt, or exploit website systems.

Collect or use data from the site for commercial or unsolicited purposes.

Violations may result in account termination and legal action under Kenyan and international cyber laws.

4. Disclaimer of Warranties

The content on this website is provided for general informational purposes.
Suntouch Solar Ltd makes no warranties — express or implied — regarding accuracy, reliability, or completeness.
All services and products are provided “as is” and “as available.”

To the fullest extent permitted by law, Suntouch Solar Ltd shall not be liable for any loss, damage, or inconvenience resulting from:

Website downtime or errors.

Reliance on content or third-party links.

Service interruptions or cyberattacks.

5. Data Protection and Privacy Policy

We adhere to international data protection principles, including:

Lawfulness, fairness, and transparency

Purpose limitation

Data minimization and accuracy

Integrity, confidentiality, and accountability

Data Collection

We collect personal data such as:

Name, email, phone number, and location (for inquiries and services)

Device and browser data (via cookies and analytics)

Purpose of Processing

Personal data is used for:

Providing and improving services

Customer support and communications

Marketing (only with explicit consent)

Compliance with legal obligations

International Data Transfers

If we transfer personal data outside Kenya (e.g., to cloud servers or third-party processors), we ensure protection under:

EU Standard Contractual Clauses (SCCs)

UK adequacy decisions

Kenya’s cross-border data transfer requirements

User Rights (Global Scope)

You have the right to:

Access, correct, or delete personal data.

Restrict or object to data processing.

Withdraw consent at any time.

Request data portability.

File a complaint with your national data protection authority or Kenya’s ODPC.

Requests can be made by emailing privacy@suntouchsolar.com.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and analytics tools (such as Google Analytics) to enhance user experience and analyze website traffic.
You may adjust browser settings to manage or disable cookies, though some features may be unavailable.

For users in the EU and UK, cookie consent is obtained in compliance with GDPR Article 6 and the ePrivacy Directive.

7. Services Provided

Suntouch Solar Ltd offers:

Installation and sale of solar PV systems

Power backup and inverter systems

Solar water pumping systems

Maintenance, inspection, and repair services

All services comply with:

Energy (Solar Photovoltaic Systems) Regulations, 2012 (Kenya)

International Renewable Energy Standards (IRENA, IEC)

8. Payment Terms

Accepted methods: M-Pesa, bank transfer, and major debit/credit cards.

Payment due upon service completion unless otherwise agreed in contract.

All payments are denominated in Kenyan Shillings (KES) unless stated otherwise.

Cross-border transactions comply with Central Bank of Kenya and anti–money laundering regulations.

9. Confidentiality and Non-Disclosure

Confidential information shared by clients or partners — including project data, business strategies, and technical specifications — shall be protected in accordance with:

Non-Disclosure Agreements (NDAs)

Trade Secrets Protection Act (Kenya)

WIPO Trade Secrets Framework

Such information shall not be disclosed to third parties without written consent unless required by law.

10. Policy Updates and Modifications

We may amend this policy from time to time to align with new regulations, technologies, or operational practices.
All updates will be published on our website and take immediate effect. Continued use of our website signifies acceptance of these changes.

11. Governing Law and Jurisdiction

This policy shall be governed by:

The Laws of Kenya, and where applicable,

International digital commerce standards and data protection conventions.

Any disputes shall be resolved in the High Court of Kenya, with recognition of cross-border legal cooperation under applicable treaties.

12. Contact Us

For privacy concerns, legal inquiries, or general questions:

Email: info@suntouchsolar.com
Privacy Officer: privacy@suntouchsolar.com
Phone: +254 (0)7XX XXX XXX
Facebook: Suntouch Solar Ltd
Address: Nairobi, Kenya

13. Effective Date

This policy is effective as of 28 October 2025 and remains valid until updated or replaced.